Last updated: 21 October 2026
This policy explains when Discover STM Publishing Ltd refunds payments made for books and for our publishing services, and how to ask for a refund. Nothing in it affects your statutory rights as a consumer.
Discover STM Publishing Ltd does not collect article processing charges (APCs). Where a journal charges an APC, the journal collects it through its own payment system or by bank transfer. Please send any question about an APC, or a request for a refund, to the journal concerned.
Fees for our services, such as journal publishing, hosting, typesetting and editorial office support, are paid by bank transfer against an invoice or service agreement. Service fees are not refundable once the service has started. If you have paid twice, or paid more than the invoiced amount, we will refund the difference. Where a signed service agreement sets different terms, the agreement applies.
Book purchases on this website are paid by card through Stripe, our payment provider. Stripe processes your card details; we do not see or store them. Prices are shown in the currency stated on each book page, and you receive an email receipt after payment.
When your payment is confirmed, the PDF is made available to download straight away and is added to the library in your customer account, where you can download it again later.
Because the book is delivered immediately, you are asked at checkout to agree to immediate access and to confirm that you lose the right to cancel once the download is made available. For this reason, digital books are not refundable once the download has been made available.
A digital book is sold for your own personal or institutional use. Please do not share the file or post it online unless the book page says the book is free to share.
If a file is faulty, incomplete or will not open, contact us and we will send a working copy. If we cannot fix the problem, we will refund you in full. If you were charged but the download did not become available, we will either make it available or refund you.
You can cancel an order for a printed book at any time before it is dispatched, for a full refund.
After delivery, you can return a printed book within 14 days for a full refund of the book price, as long as it is unused and in the condition you received it. Please contact us before sending it back. You pay the return postage, unless the book arrived damaged or we sent the wrong title. In that case, we will replace it or refund you in full, including postage.
Books offered as free downloads involve no payment, so this policy does not apply to them.
Email contact@discoverpublish.com with your name, your order or invoice number, and the reason for your request. We will reply within 5 business days. Approved refunds are paid to the original payment method within 10 business days. Your bank or card issuer may take a few more days to show the refund on your statement.
If you have a problem with a payment, please contact us first. We can usually resolve it faster than a dispute through your bank.
